Patient Tracking

Patients Stop Calling.
You Stop Answering.

Automated SMS and email notifications at every stage. A live tracking page branded with your pharmacy. Zero phone calls about 'where's my delivery?'

app.scriptrun.com
Coral Pharmacy
Delivery Update
Out for Delivery
Arriving 12:30 - 1:15 PM
Order confirmed
10:15 AM
Out for delivery
11:45 AM
Arriving soon
Est. 12:45 PM
90%
Fewer Calls
Real-Time
Live Tracking
Your Brand
White-Label
Live Tracking

Patients see exactly where their delivery is

Every patient gets a tracking link via SMS. They see a real-time map with their delivery's current location and estimated arrival time — no app download needed.

  • Real-time map with driver location and ETA
  • No app required — just a link in a text message
  • Status updates: dispatched, en route, arriving, delivered
  • Works on any phone or computer browser

Product Screenshot

Product Screenshot

Notifications

Automated updates at every delivery stage

SMS and email notifications go out automatically when a delivery is dispatched, en route, and completed. Patients stay informed without your team lifting a finger.

  • SMS notifications via Twilio (per-message pricing)
  • Email notifications via Resend (free tier available)
  • Customizable message templates
  • Notification history in the dispatch dashboard
White-Label

Your pharmacy. Your brand. Not ours.

The tracking page, notifications, and driver app all show your pharmacy's name, logo, and colors. Patients see a professional experience — they never know ScriptRun is behind it.

  • Your logo on the tracking page and notifications
  • Custom colors matching your brand
  • Custom domain support (e.g., tracking.yourpharmacy.com)
  • Custom SMS sender name on supported carriers

Product Screenshot

I used to spend 2 hours every morning planning routes on paper. Now it takes me 10 minutes. My drivers are home an hour earlier.
James Chen·PharmD, Owner, Pacific Health Pharmacy, Oakland CA

See the patient experience in action

We'll show you the tracking page, notifications, and branding in a live demo.